Customer information in CRM

Tracking player data in messenger

With MVP Project, it has become much easier to keep track of all your customer information. Now you don’t have to switch between different systems to see how your player is doing. All the necessary information is available right in the messenger while communicating with the client. Just open any chat room and click on “Player Info” on the right side of the screen. This greatly speeds up the work process and makes it more convenient.

Convenience and accessibility of information

When you click on “Player Info”, a list will open in front of you with details about your client. You will be able to see information about deposits, the player’s country of residence and other important aspects. This will help you better understand your customer’s needs and preferences so that you can offer them the most appropriate services and products. All data is at your fingertips, allowing you to respond promptly to any queries.

Choice of channels and platforms

You can easily select the channels or platforms you need to interact with the player. This can be especially useful for setting up personalized offers and promotions. Depending on the parameters of the client, you will be able to select the most effective methods of communication and increase their trust level.

Managing transactions and stages of communication

Also, with the same functionality, you will be able to track information about the transactions and choose the appropriate stage, such as keeping in touch or ignoring. This will help you manage your sales process more effectively and maintain quality of processing. You will know exactly what stage each transaction is at and what actions you need to take to successfully complete it.